Privacy Policy

Vitalla, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Name, billing address, shipping address, email address, phone number.
Payment Information: Payment details are processed securely by third-party payment providers. We do not store your full payment information.
Technical Data: IP address, browser type, device information, time zone, cookies, and usage data.
Order Information: Products purchased, order history, and customer support communications.

2. How We Use Your Information

We use your personal information to:

Process and fulfill orders
Communicate with you regarding your purchases or inquiries
Provide customer support
Improve our website, products, and services
Detect and prevent fraud or unauthorized activity
Comply with legal and regulatory obligations

We only process your data when we have a lawful basis to do so.

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

Contractual necessity: To fulfill orders and provide services.
Legal obligation: To comply with applicable laws and regulations.
Legitimate interests: To improve our services, prevent fraud, and ensure website security.
Consent: Where required, such as for marketing communications.

4. Sharing Your Information

We may share your personal data with trusted third parties only when necessary, including:

Payment processors
Shipping and logistics partners
IT and website service providers
Legal or regulatory authorities when required by law

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

5. International Data Transfers

If your personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection regulations.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

When your data is no longer required, it will be securely deleted or anonymized.

7. Your Rights Under UK Data Protection Law

You have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict processing of your data
Request data portability
Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance your browsing experience and improve website functionality. Cookies help us understand how customers interact with our website.

You may manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy (if applicable).

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

While no method of transmission over the internet is completely secure, we strive to protect your information using commercially acceptable standards.

10. Third-Party Links

Our website may contain links to external websites.
Vitalla is not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any external sites you visit.

11. Changes to This Privacy Policy

Vitalla reserves the right to update this Privacy Policy at any time.
Any changes will be effective immediately upon publication on this page.

We recommend reviewing this page periodically.

12. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: contact@vitallashop.com
WhatsApp: +44 7411 589429