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Welcome to Vitalla.
These Terms & Conditions govern your access to and use of our website, as well as any purchases made through our online store. By using our website or placing an order, you agree to be legally bound by these Terms & Conditions. If you do not agree, you should refrain from using our services.

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1. About Vitalla

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Vitalla is an online retail brand dedicated to offering carefully selected products and a refined shopping experience. We operate with a strong commitment to transparency, quality, and customer satisfaction for customers in the United Kingdom.

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2. Eligibility & Use of the Website

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By accessing this website, you confirm that:

• You are at least 18 years old or are using the website under the supervision of a legal guardian.

• You have the legal capacity to enter into binding agreements.

• All information you provide is accurate, complete, and current.

You agree not to use this website for any unlawful purpose or in a way that may harm Vitalla or third parties.

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3. Products & Information Accuracy

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We make every effort to ensure that product descriptions, images, and information presented on our website are accurate and up to date. However:

• Minor variations may occur.

• We do not guarantee that all content is free from errors or omissions.

Vitalla reserves the right to update product information or discontinue products at any time without prior notice.

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4. Pricing & Payments

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• All prices are displayed in GBP (£), unless stated otherwise.

• Prices are subject to change without prior notice.

• Full payment must be received before an order is accepted and processed.

• We reserve the right to refuse or cancel any order in cases of pricing errors, payment issues, or suspected fraudulent activity.

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5. Shipping & Delivery

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• Delivery times provided on our website are estimates only.

• Delays may occur due to factors beyond our reasonable control, including carrier operations or customs procedures.

• Customers are responsible for providing accurate shipping information.

Vitalla shall not be held responsible for delivery delays once an order has been dispatched.

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6. Returns & Refunds

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Returns and refunds are governed by our Refund Policy, which forms part of these Terms & Conditions.

• Products must meet the conditions outlined in our Refund Policy to be eligible for a return or refund.

• Certain items may be excluded due to hygiene, safety, or legal reasons.

We recommend reviewing our Refund Policy prior to making a purchase.

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7. Intellectual Property

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All content on this website, including text, images, graphics, logos, and design elements, is the intellectual property of Vitalla or its licensors.

Any unauthorized use, reproduction, distribution, or modification of this content is strictly prohibited and may result in legal action.

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8. Limitation of Liability

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To the maximum extent permitted by law:

• Vitalla shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

• Our total liability shall be limited to the amount paid for the product that is the subject of the claim.

Nothing in these Terms & Conditions limits your statutory rights under applicable UK consumer protection laws.

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9. Amendments to These Terms

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Vitalla reserves the right to update or modify these Terms & Conditions at any time.
Any changes will take effect immediately upon publication on this page.

We encourage customers to review this page periodically.

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10. Governing Law

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These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.

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11. Contact Information

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If you have any questions regarding these Terms & Conditions, please contact us:

Email: contact@vitallashop.com
WhatsApp: [your WhatsApp number]