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Shipping policy

 

At Vitalla, we are committed to providing a smooth and transparent delivery experience. This Shipping Policy outlines how orders are processed, shipped, and delivered to our customers in the United Kingdom.

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1. Order Processing

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  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are not processed or dispatched on weekends or public holidays.

  • During periods of high demand, processing times may be slightly extended.

Once your order has been processed, you will receive a confirmation email with tracking information (where available).

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2. Delivery Locations

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Vitalla currently delivers to addresses within the United Kingdom.

Please ensure that all shipping details provided at checkout are accurate and complete. We cannot be held responsible for delays or failed deliveries due to incorrect or incomplete address information.

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3. Estimated Delivery Times

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Estimated delivery times may vary depending on the product and destination:

  • Standard Delivery: Estimated 6–12 business days

Delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our reasonable control, including carrier delays, customs procedures, or peak periods.

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4. Shipping Costs

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  • Shipping costs, if applicable, are clearly displayed at checkout before payment is completed.

  • Any applicable shipping fees are non-refundable unless the return is due to an error on our part or a faulty product.

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5. Tracking Information

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Where available, tracking details will be provided via email once your order has been dispatched.

Please note that tracking updates may take 24–72 hours to appear after dispatch.

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6. Delays & Exceptions

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While we strive to meet delivery estimates, Vitalla cannot be held responsible for delays caused by:

  • Courier or carrier disruptions

  • Customs inspections

  • Weather conditions

  • Public holidays or force majeure events

If your order is significantly delayed, our support team will assist you in resolving the issue.

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7. Incorrect or Incomplete Addresses

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Customers are responsible for ensuring that shipping information is accurate at checkout.

  • Orders returned due to incorrect or incomplete addresses may require additional shipping fees to be resent.

  • Vitalla is not responsible for lost parcels resulting from incorrect address details provided by the customer.

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8. Lost or Missing Parcels

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If your order appears to be lost or has not arrived within a reasonable timeframe:

  • Please contact us so we can investigate with the carrier.

  • In some cases, a replacement or refund may be offered after confirmation of loss.

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9. Damaged Packages

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If your package arrives visibly damaged:

  • Please document the damage with photos.

  • Contact us as soon as possible so we can assist you.

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10. Contact Information

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For questions regarding shipping or delivery, please contact us:

Email: contact@vitallashop.com
WhatsApp: +44 7411 589429

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11. Changes to This Policy

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Vitalla reserves the right to update or modify this Shipping Policy at any time.
Any changes will take effect immediately upon publication on this page.

 
 
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